1. How Hyper-Local Delivery Works
Zayka Food connects customers with local restaurants through an integrated, hyper-local logistics network. Delivery jobs are dispatched in real-time to active, nearby courier partners based on geographical proximity, vehicle type, and kitchen preparation readiness.
2. Service Areas & Delivery Radius
Zayka Food currently operates across key localities, towns, and villages in Bandipora and surrounding districts of Jammu & Kashmir (including Kehnusa, Watlab, Aloosa, Sopore, Bandipora Town, and adjacent areas).
Delivery Radius Rules:
Delivery availability is not universal across all pin codes. Each merchant restaurant configures an operational delivery radius (typically 5 km to 15 km). Delivery eligibility is validated dynamically at checkout based on the server-calculated distance between the restaurant's GPS coordinates and your delivery address.
3. Distance Calculation & Delivery Charges
Delivery charges are calculated transparently by our backend pricing engine based on the direct radial MapmyIndia road distance from the restaurant to your verified delivery point:
- Base Delivery Fee: Tiered starting from a base rate (e.g. ₹15 for local short-distance deliveries).
- Per-Kilometer Distance Tiers: Incremental delivery charges are added for longer transit distances to fairly compensate courier partners.
- Rider Tips: Customers may optionally add a 100% pass-through tip for the delivery courier at checkout.
4. Estimated Delivery Times (ETA)
Estimated delivery times displayed on restaurant cards and checkout screens are computed dynamically as:
While our merchant and courier partners aim for punctuality, ETAs are estimates. Actual transit times may vary due to traffic congestion, inclement weather (heavy snowfall/rain), high kitchen demand during peak lunch/dinner hours, or road diversions.
5. Two-Step OTP Verification & Safe Handover
To ensure strict security and prevent parcel mix-ups, Zayka Food enforces two-factor digital verification:
The restaurant verifies the courier's 4-digit pickup code or signed QR token before releasing food parcels from the kitchen.
Upon arrival at your doorstep, you must share the 6-digit delivery OTP displayed on your order tracking screen with the courier to complete handover.
6. Customer Unavailability & Failed Deliveries
When the courier reaches your designated delivery address:
- The courier will attempt to contact you via your registered phone number.
- Couriers will wait for a maximum of 10 minutes at the destination address.
- If you are unreachable, refuse handover, or have provided an incorrect/incomplete address, the order will be marked as failed. Because prepared food items cannot be restocked or returned, failed deliveries resulting from customer unavailability are not eligible for refunds.
7. Weather Disruptions & Force Majeure
In the event of severe weather conditions in Jammu & Kashmir (e.g. heavy snowfall, sub-zero road icing, flash floods), or local security curfews and roadblocks, delivery services may be temporarily suspended or delayed for courier safety. Affected customers will be notified via the app.
8. Delivery Inquiries & Support
For live order tracking issues or delivery queries, please reach out to businesscity05@gmail.com.